Remote control It is very useful for Service Desk resources business email list and other support groups so that they can access the user's computer to check its configurations. Diagnostic Utilities . Ability to run automatic scripts to quickly identify any anomaly in the service. Reporting ability . The stored information must be retrieved quickly and must be presented business email list in a legible way so that it can be interpreted and decisions made based on it. Dashboards . It must be able to business email list generate dashboards that allow understanding the situation of a service with a simple glance. Integration with Business Service Management .
Service management as specified in ITIL focuses on the infrastructure business email list components of the service, but is not directly related to service management from a business point of view. Notification Services . It must be able to create alerts and send emails. The information sent in the e-mails must be parameterizable. Integration with other tools . It must have protocols that allow easy integration with other software, for example, through web services. Usability . The tool must be simple, intuitive and allow a new ticket to be opened with as few windows business email list as possible, minimizing the necessary navigation.
